Abi is a Cloud Technology Evangelist at Genesys. His career in telephony has mimicked the life cycle of contact center solutions. After working on Rockwell’s ACD systems in the 1990’s, he used server board-based systems at Aspect Solutions and IP systems at Interactive Intelligence. His primary background is in Cisco Systems data and voice technologies. He regularly hosted architecture design sessions for ININ's channel partners. Now as a Cloud Technology Evangelist at Genesys, he helps customers translate their business vision into technical reality. In his spare time, he enjoys creative arts and making indie films, one of which is available on Netflix. People are surprised to hear that he is an avid Jazzerciser.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.