James Walford, Strategic Director of Digital and Innovation, Genesys Asia Pacific.
Responsible for business development, strategic digital transformation with emerging technologies, and strengthening the Genesys technology partner ecosystem across Asia Pacific. Over 15 years of solid hands-on consulting experience within the CX space expanding across four continents. Passionate about customer experience and innovative solutions, and takes pride in having worked on some of the largest Fortune 500’s CTI deployments. James is an active public speaker at key customer experience events across the Asia Pacific region
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.